Shipping policy

Parts are sold for off-road or motorsports use where applicable.

The vast majority of products we sell are shipped via UPS or FedEx, Signature Required (unless noted otherwise). Please allow us up to 48 hours to process and ship your in-stock order. Some in stock items can ship same day, or within 1 business day after which its delivery can be tracked via a tracking number sent to the email address provided. Other items may require more time, due to physical location, carrier or warehouse accessibility, item availability, and other logistical conditions. Please note that orders for items that are not in-stock or that are custom or special ordered can take much longer. If you are making a purchase and delivery is time sensitive please give us a call to ensure there are no delays.

Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here. Shipments to HI, AK, PR, APOs, Guam, & Virgin Islands might require extra shipping charges.

Shipping can be tracked via tracking number. For custom or made to order items shipping time varies dramatically as they may have to be manufactured, painted, modified, embroidered, or assembled.

In the event a product arrives damaged, please follow the steps detailed below. All damaged items must be reported to the shipping carrier immediately and you must notify the team within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.

If you received a shipment that is damaged (visibly or once you open the box), please do the following:

  • Immediately Contact Us Using the Contact Form On the Home Page
  • Keep the product with its original packaging and box
  • Make a list of the damaged or lost item(s)
  • Take pictures of the damaged packaging and contents
  • If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.
  • The team will contact the shipper once we receive the information detailed above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Us.
  • Once the product is received back and inspected, we will contact you to let you know if the item can be fixed, replaced, or a credit will be issued.

PLEASE BE AWARE ONCE YOU’VE SIGNED AND ACCEPTED A FREIGHT SHIPMENT, YOU ARE RELEASING THE FREIGHT COMPANY AND VIVID RACING OF ANY LIABILITY FOR DAMAGES NOT REPORTED ON THE DELIVERY RECEIPT. AS SUCH, IT IS IMPORTANT TO INSPECT THE CONTENTS OF A FREIGHT SHIPMENT EVEN IF THE OUTSIDE OF THE BOX(ES) SHOW NO VISIBLE SIGNS OF DAMAGE.